Service Frequently Asked Questions

Our team at Merle Kelly is here to make your vehicle service experience easier. Here is a list of Service FAQs to help answer any questions you may have.


How often should I have my oil changed?

How often you get an oil change depends on the type of car that you are driving as well as the type of oil that you are using. For many of the newer vehicles, there is an automated warning that will alert you when it's time to get your oil changed. For those that do not have this feature, it is best to check in the Owner's Manual.

What should the tire pressure be on my tires?
Making sure that your tires have the proper amount of air in them can prolong their life, helps your car handle better, and can save you money of fuel, so it is important. Each tire is different and you can find the correct number in a few different places. If you check on the tire, it will tell you the correct amount of air for the tire. You can also check in your owner's manual or check the tire manufacturer's website.

 

How do I schedule a service visit?
You can schedule an appointment by calling our Service Department directly at (888) 401-4860 or online simply by using on
online service appointmentscheduler.

Why won't my key turn in the ignition?
Your steering wheel may be in the locked position. Try turning your steering wheel about an inch in either direction while simultaneously turning your key.

Do you have wireless Internet available in your waiting area?
Yes, Merle Kelly offers free wireless Internet to customers waiting for service.

Why is my tire pressure warning light on?
Any time the tires are rotated or the tire pressures change this warning light come on. Simply follow the instructions in your owner's manual to easily reset this light.

Is my keyless remote entry broken? It won't unlock the doors to my car.
You may need to replace the battery inside the key fob. In the meantime, you should be able to manually open your doors using the key.

What does it mean when the yellow check engine light comes on?
This means that the computer in the vehicle is unable to accomplish something. It can be as simple as a loose fuel cap; however, in order to be sure, it does need to be checked by a Ford trained technician in case the vehicle is in need of repairs.

How long do you expect my service to take while I'm in the waiting room?
This merely depends on the type of service you are having performed. For simple maintenance, it is generally safe to estimate a lower wait time than a major project.

If you have any questions not discussed above feel free to contact us directly at (888) 401-4860.

Contact

Merle Kelly Ford

3501 South Santa Fe
Directions Chanute, KS 66720

  • Sales: (888) 414-8990
  • Service: (888) 401-4860
  • Parts: (888) 402-0728

Hours

  • Monday 8:00am-6:00pm
  • Tuesday 8:00am-6:00pm
  • Wednesday 8:00am-6:00pm
  • Thursday 8:00am-6:00pm
  • Friday 8:00am-6:00pm
  • Saturday 9:00am-3:00pm
  • Sunday Closed
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